Frequently Asked Questions
Everything you need to know before you travel — booking, payments, safety, the Great Migration, packing and more.
Frequently Asked Questions
Find answers before you travel. Still unsure? Our team is one message away.
You can book online in minutes or request a free, no-obligation quote and our team will tailor an itinerary for you. A 30% deposit secures your booking and dates, with the balance due before travel. We accept card, M-Pesa and Pesapal payments in your preferred currency.
Most of our safaris and beach holidays are family-friendly with no age limit — children travel at discounted rates. A few specialist activities (such as gorilla trekking in Rwanda) have a minimum age of 15. Let us know your group and we will recommend the best fit.
Each package lists exactly what is included and excluded. Typically this covers accommodation, listed meals, a 4x4 safari vehicle with a professional driver-guide, park and conservancy fees, and transfers. International flights, visas, travel insurance, tips and personal expenses are usually excluded.
The Great Wildebeest Migration reaches the Maasai Mara between July and October, when the dramatic Mara River crossings take place. Kenya offers superb year-round game viewing, while December to March is ideal for the coast and Indian Ocean islands.
Absolutely — tailor-made travel is our speciality. As a Destination Management Company we can combine safari, beach and city stays, adjust dates, accommodation levels and activities, and design private departures for couples, families or groups.
Yes. We are a fully licensed and bonded Kenyan operator with over 16 years of experience. You travel with vetted guides and trusted accommodation, and our team is reachable 24/7 on WhatsApp before and during your trip.
Pack light, neutral-coloured clothing, a warm layer for early-morning game drives, a hat, sunscreen, insect repellent, comfortable shoes, a camera with spare batteries and any personal medication. We send a detailed packing list once you book.
Most lodges and camps offer Wi-Fi in their main areas, and mobile coverage is good in and around towns. In remote reserves signal can be limited — which many guests come to enjoy as part of the escape.
Yes. Most lodges and beach resorts offer a laundry service (sometimes complimentary on longer stays), so you can pack light for multi-night itineraries.
We accept Visa and Mastercard, M-Pesa and Pesapal, and bank transfer. You can view and pay in USD, KES and other major currencies using the currency switcher, and your booking confirmation is issued instantly.